We are all about
partnership & service
We encourage strong working relationships with clients, we would like to think we’re part of the client’s team.
Working with client’s and not against them. It all adds up to us developing long standing relationships with our clients, some lasting over twenty years. We are very proud of our professional reputation, over 90% of our new business comes from referrals, something else we are incredibly proud of.
Our best creative solutions come from a perfectly balanced relationship between our clients and our team. The more we embrace collaboration and complement each other’s strengths, the better the results.
With a passion for partnership and new ideas we balance our clients’ expectations with our own creative to deliver simple, effective communications that cut through and make a difference.
We call this the creative balance.
‘I would not put design work through any other agency — I am very happy with Freestone. The level of work, account management, and creative is second-to-none, and I would not hesitate to recommend them to anyone’.
Freestone is on the Recommended Agency Register (RAR)RAR accreditation is a yearly report produced by the Recommended Agency Register in which RAR analyse the businesses of agencies within the UK. Freestone have been approved and accredited in a number of relevant industry disciplines. The sample quotes on this page are from our accreditation process.
‘Freestone Creative are an excellent, highly creative design agency who provide extremely cost effective solutions in a timely manner.
Having worked with them continuously for some 20 years, I cannot recommend them more highly’.
Client servicing is at the core of our business. We understand that accurate delivery is as important as producing impressive design. To Freestone, client servicing means:
- Understanding the brief
- Developing the brief where necessary with the client
- Planning projects in advance
- Presenting excellent work
- Making feedback easy
- Being accurate when fulfilling feedback and requests
- Checking back amendments
- Being transparent at all times
- Providing updates regularly
- Providing achievable timings
- Managing expectations accurately
- Being proactive in making constructive suggestions
- Being mindful of the ultimate aims of the project
- Returning calls immediately
‘Freestone have never let me down, they always deliver on projects that they undertake no matter the size or speed of turn around. The team at Freestone are motivated and they put their clients at the heart of what they do. They are a pleasure to work with’.
We are ISO Certified
Freestone take Information Security Management seriously Freestone are ISO/IEC 27001:2013 Certified. This gives all our clients peace of mind, knowing that you are dealing with a partner that takes your information seriously means you can be sure that we are doing everything to a recognised industry standard to protect you and your customer data.
Environmental Management Freestone are ISO 14001:2004 Certified. This is our commitment and responsibility to environmental management and helps us to reduce our environmental impact and promote cost-efficient practices.